Tom Peters Quotes
Ever since I first became aware of strategy as a discipline, I have been a Tom Peters fan. (Disciple may be a better word.) I firmly believe that those who do the most good are not those who develop the most intellectually impressive theories and algorithms to solve the most complex business problems, but those who get the most important messages across in ways that the common [business]man can understand. Peter Drucker was one. So too Jim Collins. Love him or hate him, Tom is also right up there at the top.
This is taken off his blog today from a post by Richard King titled A Personal Top Ten Tom Quotes from London, translated ever so slightly into "professional-serve-firm-speak" :
1. Excellence comes from human beings doing things of value that clients find memorable.
2. Remember. You are the only human being in the world who can help this particular client at this particular moment in time.
3. The thing that keeps a firm ahead of the competition is excellence in execution.
4. Brand inside is more important than brand outside for sustained success.
5. Leaders' careers will usually be determined by their handling of one or two critical events that no one could possibly anticipate or plan for.
6. Make sure that you spend your time on the things you say are your priorities.
7. Tuck the shower curtain in and give away two-cent candy!
8. It's remarkable how quickly an excellent culture can be torn apart by poor management.
9. Irrelevance comes from always doing the things you know how to do in the way you've always done them.
10. If you love your firm and love what you do, you will serve your clients better—period!
Enjoy!